Product support
Email support@cratorium.com with the workspace, project name, approximate time, and visible request reference. Never send passwords, API keys, or full payment details.
Bring the project, run, and request reference.
Specific context helps us diagnose build, payment, authentication, and publishing problems without asking you to expose secrets.
Service health
Check the live status surface before retrying a failed build or payment return.
View service status →Billing questions
Include the checkout reference and receipt email. Credit grants are applied only after independent provider verification.
Security reports
Use the subject “Security disclosure” and provide reproducible steps. We will coordinate validation and remediation privately.